• Madeleine Bonser

Spotlight on Jacqui Webb

Updated: Jul 16, 2021

Here at Spotlight, we had the opportunity to talk to Jacqui Webb, MD of 2020 Mind. She spoke to us about the importance of mental health and gave us advice to those starting out in their career.

Business background

2020 Mind offers Mental Health First Aider Support, Mental Hygiene, Mindset coaching focusing on daily habits and behaviour.

After Brexit, Cancer and Covid I was in a situation where I needed to move in a different direction with my career. My experience with breast cancer, losing 2 friends to cancer and losing my business had a massive impact on my mental health which was very unfamiliar and extremely frightening territory for me. I started by studying for a Mental Health First Aider qualification and have also studied counselling, psychology and NLP.

Overcoming challenges

The biggest challenge I have faced is dealing with cancer, several other personal challenges and then being forced to close my recruitment business down due to the pandemic. Experiencing illness, a life-threatening event and grief has changed me as a person and how I view everything in life. It can take a while to process the physical and mental changes you have gone through and figure out who you are now and where you fit into the world.

After several months of floundering and wondering what I was going to do for a living and how I was going to adapt to the new online world, I started studying online and easing myself into the new online world.

Drive and Determination

I have always been extremely independent and have wanted to be in control of my own life, I am determined to the point of being stubborn which can be a positive and a negative. I work best under pressure and like to be challenged mentally.

I am passionate about people understanding that we all have mental health, not just mental health issues. I am a big believer in mental hygiene, ensuring we do things daily that contribute towards good mental hygiene. It’s like dental hygiene, you care for your teeth every day so why don’t we take care of our mental hygiene every day.

The biggest lesson that you’ve learnt along the way

As soon as you realise you have fallen out of love with what you are doing, stop doing it.

Tips you give to those starting their careers

  1. Be absolutely honest with yourself about what you are doing and why you are doing it.

  2. Understand what your strengths are and seek advice or help from others in areas you know you are not so skilled.

  3. Always be genuine and be your authentic self.

Advice to people who are wanting to start a business

  1. Have absolute blind faith in yourself and your abilities.

  2. Take any free advice that is offered to you, even if it doesn’t seem important or relevant at the time.

  3. Never lie. People will forgive you if you screw up as long as you are honest about it.

Advice for people aiming for leadership positions

  1. Set standards for yourself that you want others to follow and stick to them.

  2. Learn to accept people's differences and how they can benefit a team.

  3. Ask for feedback and be honest about your own shortcomings. Nobody is perfect or has all of the answers to everything.

  4. Listen and understand when not to respond. Learn not to react instantly in challenging situations, take time to think it through and form a fair and logical response.

Advice to someone managing a team

  1. Respect the differences within the team. Highlight to others how different personality types and skillsets can be of benefit to everyone.

  2. Always be honest and don’t create a blame culture, focus on responsibility, accountability and solutions.

The best and worst part of your job

In recruitment the best part of my job was no 2 days being the same, for a long time I loved the fast pace of temporary industrial recruitment, it was always full of surprises. In my current business, the best part is understanding how people react so differently to challenging times and situations and continuing to learn about myself.

The worst part in recruitment was how unpredictable people can be and the very different work ethics people have, in my current role I don’t really have a worst part. Yet.

To what do you attribute your success?

Resilience, you can have some truly awful days in recruitment and in life in general. You have to learn from it, take time to breathe and come back stronger and wiser and try again.

The future

I have just finished writing an ebook about my experience with breast cancer and my mental health, so that has taken up quite a bit of time. I am still studying and working on expanding and improving my service offering within mental health support and coaching.

I am committed to continue supporting Treetops Hospice and Pink Ribbon Foundation, in addition to proceeds from my e-book I have also designed a range of clothing that will support both charities. I am also launching another brand which will be swimwear, underwear, clothing, post-surgery care packs and various other useful items for women who have had or going through breast cancer.

Thank you Jacqui for telling us your inspirational story. If you would like to keep up to date with Jacqui, connect with her on Linkedin and follow 2020 Mind on Instagram. Read more blogs like this here.

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